IPA Provides Useful Information about the Automobile Dealers Industry
Automobile Dealers
SIGNIFICANT POINTS
- Most jobs in automobile dealers offer above-average earnings, but require only 2 years of postsecondary training or less.
- Automobile dealers are expected to decline in number but increase in size, as consolidation continues in the industry.
- Employment growth is expected to be average but sensitive to downturns in the economy.
NATURE OF THE INDUSTRY
Automobile dealers are the bridge between automobile manufacturers and the U.S. consumer. New car dealers are
primarily engaged in retailing new cars, sport utility vehicles, and passenger and cargo vans. New car dealers employ
more than 9 out of 10 workers in the industry. Most new car dealers sell these new vehicles in combination with other
activities, such as repair services, retailing used cars, and selling replacement parts and accessories. These dealer
offer one-stop shopping for customers who wish to buy, finance, and service their next vehicle. On the other hand,
stand-alone used car dealers specialize in used vehicle sales and account for only 1 out of 10 jobs in the industry.
Sales of new cars, trucks, and vans depend on changing consumer tastes, popularity of the manufacturers’ vehicle models,
and the intensity of competition with other dealers. The business cycle greatly affects automobile sales—when the
economy of the Nation is declining, car buyers may postpone purchases of new vehicles and, conversely, when the economy
is growing and consumers feel more financially secure, vehicle sales increase. Consumers are also highly sensitive to
the cost of borrowing. Automotive dealers are more likely to offer generous incentives, rebates, and financing deals
during slow periods in order to maintain high sales volumes and lean inventories.
According to the National Automobile Dealers Association, new vehicle sales account for over half of total
franchised new-car and -truck dealer sales. These sales spawn additional revenue in other departments of new car
dealers. By putting new vehicles on the road, dealers can count on aftermarket additions, new repair and service
customers, and future used vehicle trade-ins.
The aftermarket sales department in new car dealers sells additional services and merchandise after the new
vehicle salesperson has closed a deal. Aftermarket sales workers sell service contracts and insurance to new
and used car buyers and arrange financing for their purchase. Representatives offer extended warranties and
additional services, such as undercoat sealant and environmental paint protection packages, to increase the
revenue generated for each vehicle sold.
Car and truck leasing arrangements are another financing option for consumers. Leasing services have grown in
recent years to accommodate changing consumer purchasing habits. As vehicles have become more costly, growing
numbers of consumers are unable or reluctant to make the long-term investment entailed in the purchase of a
new car or truck. Leasing provides an alternative to high initial investment costs while typically yielding
lower monthly payments.
Service departments in automobile dealers provide automotive repair services and sell accessories and replacement
parts. Most service only cars and small trucks, but a small number service large trucks, buses, and tractor-trailers.
Some dealers also have body shops to do collision repair, refinishing, and painting. The work of the service
department has a major influence on customers’ satisfaction and willingness to purchase future vehicles from
the dealer.
The used car sales department of new car dealers sells trade-ins and former rental and leased cars, trucks,
and vans. Because new car prices continue to increase faster than used car prices, used cars have become more
popular among customers. Also, innovative technology has increased the durability and longevity of new cars,
resulting in higher quality used cars. In recent years, the sale of used cars has become a major source of
profits for many new car dealers in the wake of decreasing margins for new cars. In fact, some luxury vehicle
manufacturers promote "certified pre-owned" vehicles to customers who may be unable to afford new vehicles of
a particular make. In economic downturns, the demand for these and other used cars often increases as sales
of new cars decline.
Stand-alone used car dealers range from small, one-location stores to large, nationwide superstores, which
have increased in popularity over the last decade. Like the used car departments of new car dealers, they
also capitalize on increased demand for used cars and relatively large profits on sales of previously owned
cars, trucks, and vans. Some of the larger stores offer low-hassle sales on large inventories of these popular
vehicles. Such dealers typically contract out warranty and other service-related work to other dealers or to
satellite service facilities. Growth in leasing agreements and rental companies will continue to provide
quality vehicles to these dealers, thus providing for future employment growth in the used car market.
Automobile dealers increasingly use the Internet to market new and used cars. Through websites, consumers can
easily access vehicle reviews, and compare models, features, and prices. Many web sites also allow consumers
to research insurance, financing, leasing, and warranty options. This results in a more informed consumer and
may decrease the amount of face time needed with salespersons.
WORKING CONDITIONS
Employees in automobile dealers work longer hours than do those in most other industries. About 85 percent of
automobile dealer employees worked full time in 2002, and about 40 percent worked more than 40 hours a week. To
satisfy customer service needs, many dealers provide evening and weekend service. The 5-day, 40-hour week usually
is the exception, rather than the rule, in this industry.
Most automobile salespersons and administrative workers spend their time in dealer showrooms; individual offices
are a rarity. Multiple users share limited office space that may be cramped and sparsely equipped. The competitive
nature of selling is stressful to automotive salespersons, as they try to meet company sales quotas and personal
earnings goals. Compared with that for all occupations in general, the proportion of workers who transfer from
automotive sales jobs to other occupations is relatively high.
Service technicians and automotive body repairers generally work indoors in well-ventilated and well-
lighted repair shops. However, some shops are drafty and noisy. Technicians and repairers frequently
work with dirty and greasy parts, and in awkward positions. They often lift heavy parts and tools. Minor
cuts, burns, and bruises are common, but serious accidents are avoided when the shop is kept clean and
orderly and safety practices are observed. Despite hazards, precautions taken by dealers to avoid and
prevent injuries have kept the workplace relatively safe. In 2002, there were 5.5 cases of work-related
injuries and illnesses per 100 full-time workers in the new and used car dealers industry, close to the
national average of 5.3 cases. Separately, used car dealers reported only 2.6 cases of work-related injuries
and illnesses per 100 full-time workers—well below the national average.
EMPLOYMENT
Automobile dealers provided about 1.2 million wage and salary jobs in 2002. An additional 55,000 self-employed
persons worked in this industry. Sales, installation, maintenance, and repair workers shared two-thirds of wage
and salary employment. The remaining third primarily were management, administrative support, transportation,
and material-moving positions.
Since 1950, the trend in this industry has been toward consolidation. Franchised dealers have decreased in number
while their sales volume has increased. Larger dealers can offer more services, typically at lower costs to the
dealer and the customer. Over half of jobs in automobile dealers were in establishments employing between 50 and
249 workers. On average, automobile dealers had nearly 25 employees per establishment, compared with an average
of about 14 employees in all retail businesses.
OCCUPATIONS IN THE INDUSTRY
The number of workers employed by automobile dealers varies significantly depending on dealer size, location,
makes of vehicles handled, and distribution of sales among departments. The majority of workers in this industry
were in sales, repair, and administrative support occupations.
Sales and related occupations are among the most important occupations in automobile dealers. Their
success in selling vehicles and services determines the success of the dealer. Automotive retail
salespersons usually are the first to greet customers and determine their interests through a series
of questions. Before entering the dealer, many customers use the Internet to research and compare vehicle
prices, features, and options. Salespersons then explain and demonstrate the vehicle’s features in the
showroom and on the road. Working closely with automotive sales worker supervisors and their customers,
they negotiate the final terms and price of the sale. Automotive salespersons must be tactful, well-groomed,
and able to express themselves well. Their success in sales depends upon their ability to win the respect and
trust of prospective customers.
Installation, maintenance, and repair occupations are another integral part of automobile dealers.
Automotive service technicians and mechanics service, diagnose, adjust, and repair automobiles
and light trucks with gasoline engines, such as vans and pickups. Automotive body and related repairers
repair and finish vehicle bodies, straighten bent body parts, remove dents, and replace crumpled parts
that are beyond repair. Shop managers usually are among the most experienced service technicians. They
supervise and train other technicians to make sure that service work is performed properly. Service managers
oversee the entire service department and are responsible for the department’s reputation, efficiency, and
profitability. Increasingly, service departments use computers to increase productivity and improve service
workflow by scheduling customer appointments, troubleshooting technical problems, and locating service information
and parts.
Service advisors handle the administrative and customer relations part of the service department. They
greet customers, listen to their description of problems or service desired, write repair orders, and estimate
the cost and time needed to do the repair. They also handle customer complaints, contact customers when technicians
discover new problems while doing the work, and explain to customers the work performed and the charges associated
with the repairs.
In support of the service and repair department, parts salespersons supply vehicle parts to technicians and
repairers. They also sell replacement parts and accessories to the public. Parts managers run the parts
department and keep the automotive parts inventory. They display and promote sales of parts and accessories and deal
with garages and other repair shops seeking to purchase parts.
Office and administrative support workers handle the paperwork of automobile dealers. Bookkeeping,
accounting, and auditing clerks; general office clerks; and secretaries and administrative
assistants prepare reports on daily operations, inventory, and accounts receivable. They gather, process,
and record information; and perform other administrative support and clerical duties. Office managers organize,
supervise, and coordinate administrative operations. Many office managers also are responsible for collecting and
analyzing information on each department’s financial performance.
Transportation and material-moving occupations account for about 11 percent of jobs in automobile dealers.
Cleaners of vehicles and equipment prepare new and used cars for display in the showroom or parking lot and for delivery
to customers. They may wash and wax vehicles by hand and perform simple services such as changing a tire or battery.
Truckdrivers operate light delivery trucks to pick up and deliver automotive parts. Some drive tow trucks that
bring damaged vehicles to the dealer for repair.
Management jobs often are filled by promoting workers with years of related experience. For example, most sales
managers start as automotive salespersons. Sales managers hire, train, and supervise the dealer’s sales force.
They are the lead negotiators in all transactions between sales workers and customers. Most advance to their positions after
success as salespersons. They review market analyses to determine consumer needs, estimate volume potential for various models,
and develop sales campaigns.
General and operations managers are in charge of all dealer operations. They need extensive business and
management skills, usually acquired through experience as a manager in one or more of the dealer departments. Dealer
performance and profitability ultimately are up to them. General managers sometimes have an ownership interest in the
dealer.
TRAINING AND ADVANCEMENT
Requirements for many jobs vary from dealer to dealer. To find out exactly how to qualify for a specific job, ask
the dealer or manager in charge. A substantial number of jobs require no postsecondary education–––more than half
of all workers in the industry have no formal education beyond high school. In today’s competitive job market, however,
nearly all dealers demand a high school diploma. Courses in automotive technology are important for service jobs, as
well as a basic background in business, electronics, mathematics, computers, and science. Sales workers require strong
communication skills to deal with the public because they represent the dealer.
Most new salespersons receive extensive on-the-job training, beginning with mentoring from sales managers and
experienced sales workers. In large dealers, beginners receive several days of classroom training to learn the models
for sale, methods for approaching prospective customers, negotiation techniques, and ways to close sales. Some
manufacturers furnish training manuals and other informational materials for sales workers. Managers continually guide
and train sales workers, both on the job and at periodic sales meetings.
Some service technicians and repairers may begin as apprentices or trainees, helpers, or lubrication workers. They work
under close supervision of experienced technicians, repairers, and service managers. Even though beginners may be able
to perform routine service tasks and make simple repairs after a few months on the job, they usually need 1 to 2 years
of experience to acquire enough skills to become a certified service technician.
Automotive technology is rapidly increasing in sophistication, and dealers prefer to hire graduates of postsecondary
automotive training programs for trainee positions. Graduates of such programs often earn promotion to the journey
level after only a few months on the job. Most community and junior colleges and vocational and technical schools
offer postsecondary automotive training programs leading to an associate degree in automotive technology or auto
body repair. They generally provide intense career preparation through a combination of classroom instruction and
hands-on practice. Good reading and basic math skills also are required to study technical manuals, keep abreast of
new technology, and learn new service and repair techniques.
Various automotive manufacturers and their participating dealers sponsor 2-year associate degree programs at
postsecondary schools across the Nation. Students in these programs typically spend alternate 10- to 12-week
periods attending classes full time and working full time in the service departments of sponsoring dealers.
Dealers increasingly send experienced technicians to factory training centers to receive special training in
the repair of components, such as electronic fuel injection or air-conditioning. Factory representatives also
visit many shops to conduct short training sessions.
Workers need years of experience in sales, service, or administration to advance to management positions in
dealers. Employers increasingly prefer persons with 4-year college degrees in business administration and
marketing, particularly in dealers that are larger, more competitive, and more efficient. Some motor vehicle
manufacturers offer management training classes and seminars.
EARNINGS
Average weekly earnings of non-supervisory workers in automobile dealers were $619 in 2002, substantially
higher than the average for retail trade ($361), as well as that for all private industry ($506). Earnings
vary depending on occupation, experience, and the dealer’s geographic location and size.
Most automobile sales workers are paid on a commission-only basis. Commission systems vary, but dealers
often guarantee new salespersons a modest salary for the first few months until they learn how to sell
vehicles. Many dealers also pay experienced, commissioned sales workers a modest weekly or monthly salary
to compensate for the unstable nature of sales. Dealers, especially larger ones, also pay bonuses and have
special incentive programs for exceeding sales quotas. With increasing customer service requirements, some
dealers and manufacturers have adopted a noncommissioned sales force paid entirely by salary.
Most automotive service technicians and mechanics receive a commission related to the labor cost charged to
the customer. Their earnings depend on the amount of work available and completed.
In 2002, relatively few workers in automobile dealers, less than 4 percent, were union members or were covered
by union contracts, compared with about 15 percent of workers in all industries.
OUTLOOK
Wage and salary jobs in automobile dealers are projected to increase 13 percent over the 2002-12 period,
compared with projected growth of about 16 percent for all industries combined. Growth in automobile dealers
strongly reflects consumer confidence and purchasing habits. The structure of dealers, the strength of the
Nation’s economy, and trends in consumer preferences will influence the employment outlook for this industry.
Over the 2002-12 period, population growth will increase demand for passenger cars and employment in automobile
dealers. Growth of the labor force and in the number of families in which both spouses need vehicles to commute
to work will contribute to increased vehicle sales and employment in this industry. As personal incomes continue
to grow, greater numbers of persons will be able to afford the luxury of owning multiple vehicles, which also
should increase sales. However, the penchant for the public to keep vehicles for many more years than in the past
may have a dampening effect on motor vehicle sales. New and used car dealers may also face increasing competition
from online electronic auctions that facilitate consumer-to-consumer and business-to-consumer trade in new and used
goods, including vehicles.
The trend towards dealer consolidation should have a minimal effect on the industry because of continued demand for
vehicles and related services. Dealers will always need well-qualified people to work in the various departments of
the dealer. In an effort to achieve greater financial and operational efficiency and flexibility, greater emphasis
will be placed on aftermarket services, such as financing and vehicle service and repair.
Growth in leasing agreements and rental companies will continue to provide quality vehicles to the used car market,
thus providing for future employment growth. Some large used car dealers offer low-hassle sales on large inventories
of popular vehicles. Such dealers typically contract out warranty and other service-related work to other dealers or
to satellite service facilities, reducing the demand for workers in these departments.
The need to replace workers who retire or transfer to other occupations will result in many job openings for sales
workers in automobile dealers. In addition, as consumers’ expectations and demands continue to increase, dealers
will seek more highly educated salespersons. Persons who have a college degree and previous sales experience should
have the best opportunities. If alternative sales techniques and compensation systems, such as using salaried
noncommissioned sales professionals, become more common, the greater income stability may lead to less turnover of
sales jobs.
Opportunities in the service and repair sectors of this industry should be plentiful, especially for persons who
complete formal automotive service technician training. The growing complexity of automotive technology increasingly
requires highly trained service technicians to service vehicles. Most persons who enter service and repair occupations
may expect steady work because changes in economic conditions have little effect on this part of the dealer’s business.
Opportunities in management occupations will be best for persons with college degrees and those with considerable
industry experience. However, consolidation of dealers will slow the growth of managerial jobs. Competition for managerial
positions will remain relatively keen.
IPA Industry
data is republished with permission by the Bureau of Labor Statistics